Our Warranty
We stand behind the quality of every TWLV product. If your item has a genuine manufacturing fault or material defect, we'll assess it and provide a suitable solution.
Covered by Our Warranty
- Manufacturing defects
- Defective materials
- Faults resulting from workmanship
Not Covered
- Natural wear and tear from regular use
- Accidental damage
- Damage caused by misuse, improper handling, or failure to follow care instructions
To submit a warranty claim, please contact our support team at twlvmoto@gmail.com with your order number, clear photos of the issue, and a brief description of the fault. We'll review your claim and get back to you as soon as possible.