TWLV Store Policies

Orders

By placing an order with TWLV, you agree that all information provided is accurate. Once an order has been placed, it cannot be cancelled or changed after processing has begun.

Shipping

We aim to process and dispatch all orders as quickly as possible. Delivery times are estimates only and may vary depending on your location and the shipping carrier.

Returns & Exchanges

We do not accept returns or exchanges for change of mind or incorrect size selection.

If you receive a faulty, damaged, or incorrect item, please contact us at twlvmoto@gmail.com within 7 days of delivery with your order number and photos of the issue. We'll assess your claim and provide a suitable solution where applicable.